FAQ – Buying Plants at Cactus Online
To buy plants from our online store, you first need to create an account.
Click the account icon in the top right corner of the website.
Select Registration.
Enter your email address and create a password.
Fill in the required details:
delivery address
phone number for order notifications.
After registration you will receive a verification email.
If you do not receive it:
check your Spam folder
try registering again.
You can purchase multiple plants of the same species, depending on available stock.
To add plants:
click Add to Cart on the plant page
or click the cart icon under the plant image.
You can change the quantity in the cart using arrows or by entering a number manually.
If you enter a number higher than the available stock, the system will display an error message.
To complete your order:
Open your shopping cart
Click Checkout
Enter your delivery address
Choose payment method
Select shipping method
Confirm your order
You will receive an order confirmation email.
Orders are usually processed within 5–7 business days.
No. Plants are not reserved when added to the cart.
Our store operates on WooCommerce, where products are reserved only after:
the order is completed
and payment is confirmed.
Since many plants are rare or single specimens, another customer may purchase the item first if they complete payment earlier.
This means another customer completed the purchase first.
If this happens, please contact us and we will gladly:
check if a similar plant is available
suggest an alternative
notify you about future restocks.
Email: info@cactus-online.net
Yes.
Automatic discounts are applied depending on the order value (excluding shipping costs).
| Order Value | Discount |
|---|---|
| 400 € | 5% |
| 1000 € or more | 10% |
You can verify the applied discount in your shopping cart.
Shipping method depends on the destination.
Bulgaria
Plants are shipped in pots.
Delivery services:
Econt
Speedy
European Union
Plants are shipped bare root (without soil and pots) to prevent damage during transport and reduce shipping weight.
Shipping options:
Speedy – 7–10 business days
Interconnect – 7–10 business days
Bulgarian Post – up to 3 weeks
If you order only seeds, please select Seeds Only delivery (5€).
Ukraine
Orders are collected and shipped 1–2 times per month with a shared phytosanitary certificate.
Shipping process:
delivery by bus to Odessa
local delivery via Nova Poshta
Cost:
5 € to Odessa
local shipping paid to Nova Poshta.
Outside the EU
A phytosanitary certificate is required.
Cost: 13 €
Processing time: 5–7 business days.
Shipping is done via Bulgarian Post.
Delivery may take 20–40 days depending on destination.
When your order is shipped, you will receive an email with a tracking number.
Tracking usually becomes active within 7 business days.
Use the Search field in the plant catalog.
You can search by:
the first 3 letters
the full plant name
Example:
Ariocarpus
Astrophytum
Gymnocalycium
Our store offers:
rare cactus plants
succulent plants
cactus seeds
plant pots
cactus souvenirs
Yes. Cactus plants are very well adapted to shipping because they naturally tolerate drought and dry conditions.
For international orders, plants are shipped bare root (without soil) and carefully wrapped in paper to keep them dry and protected during transport.
Many cactus species can safely travel 2–4 weeks in a box without problems
Rare cactus plants are packed using a method developed by collectors:
- plants are removed from soil
• roots are dried before shipping
• plants are wrapped in paper or napkins
• boxes are filled with protective material to prevent movement.
During cold seasons we add styrofoam insulation to protect plants from low temperatures.
Yes. Most cactus species naturally store water inside their tissues.
Because of this adaptation, many species such as:
- Ariocarpus
- Astrophytum
- Turbinicarpus
- Gymnocalycium
can safely survive several weeks without water, which makes them ideal for international shipping.